Frequently Asked Questions

We protect your anonymity through several mechanisms. We do not collect or store your name, email address, or any personally identifiable information when you submit a report. Only the PayPal transaction ID is recorded for payment verification purposes.

The message sent to the recipient contains no information about who sent it. There are no headers, metadata, or tracking information that could reveal your identity.

No. The recipient receives an email that contains no identifying information about the sender. The email comes from our system and is completely anonymous.

However, we cannot control what the recipient may infer based on context (timing, workplace dynamics, etc.). Our system ensures technical anonymity, but contextual anonymity depends on your discretion.

We store minimal information:

• The recipient's email address
• The message tone selected
• The PayPal transaction ID
• The timestamp of submission

We do NOT store your name, email, IP address, or any information that could identify you. This data is automatically deleted after 90 days.

The $5 fee serves multiple purposes. It helps cover operational costs including email delivery, payment processing, system maintenance, and abuse prevention measures.

Additionally, the nominal fee helps prevent abuse by creating a friction point that discourages frivolous or malicious use of the service.

We currently accept payment through PayPal, which allows you to use credit cards, debit cards, or your PayPal balance.

PayPal was chosen specifically because it provides an additional layer of anonymity - we never see your payment card information, and only receive a transaction ID from PayPal.

Yes, Forgot Soap is a legitimate service that has helped thousands of people address sensitive hygiene concerns anonymously. We take privacy and professionalism seriously.

If you'd like to verify how our service works, we encourage you to test it by sending a report to yourself. This allows you to:

• See exactly what the recipient will receive
• Experience the process from start to finish
• Verify the professional tone and helpful content
• Confirm that no sender information is disclosed

Simply enter your own email address when submitting a report to see firsthand how our service works. This is the best way to understand the recipient's experience and build confidence in our platform.

Reports are typically sent within 5 minutes of payment confirmation. In rare cases of high volume or technical issues, delivery may take up to 1 hour.

The recipient will receive an email at the address you provided during submission.

Please double-check the recipient's email address before submitting. Once a report is sent, we cannot recall or redirect it.

If you realize you made an error immediately after submission, contact our support team right away. We may be able to prevent delivery if the message has not yet been sent, but we cannot guarantee this.

We offer three tone options:

• Friendly Heads-Up: A gentle, casual reminder that maintains a light and supportive tone
• Genuine Concern: A more direct but still caring message that acknowledges the importance of the issue
• Serious But Kind: A firm message that emphasizes the impact on others while remaining respectful

All messages include helpful resources and product recommendations.

The message is sent from our service and includes our branding. The recipient will know it came from Forgot Soap, but they will not know who paid to send it or have any information about the sender.

Business solutions offer:

• Unlimited reports within your organization
• Analytics dashboard to track trends and patterns
• Real-time alerts for hygiene-related incidents
• Custom integration with your existing systems
• Dedicated account management and priority support
• Configurable anonymity settings based on company preference

Business pricing is customized based on:

• Organization size (number of employees)
• Expected usage volume
• Required features and integrations
• Level of support needed

Contact our sales team for a custom quote tailored to your organization's needs.

Yes. Business solutions can be configured to match your organization's policies. Options include:

• Fully anonymous reporting (no identification of reporter)
• Semi-anonymous (reporter identity visible only to designated administrators)
• Transparent reporting (all parties can see who made the report)

This flexibility allows you to balance accountability with employee comfort.

We do not sell or share your data with third parties for marketing purposes. We only work with essential service providers:

• PayPal for payment processing
• Email delivery service for sending reports
• Web hosting provider

These providers are bound by strict agreements and cannot use your data for their own purposes. See our Privacy Policy for complete details.